David Thien-Toan Truong
UX Product Designer
MICROSOFT
Apr 2024 - Present
UX/UI Designer - Windows Compliance
• Sole designer on internal Windows Privacy and Compliance team
• Designed internal tools using Microsoft’s Fluent design system for engineers and managers to automatically approve compliance assessments for Windows features and updates via Copilot, which reduced approval time by up to 90%
• Revamped internal wAccess tool to include an admin UI and new sections for data assets, scenarios, access requests, and work groups
FORD CREDIT
Jul 2022 - Sep 2023
UX Product Designer - Dealer & Financing
• Primary designer for products such as FordPay, FordPass Rewards, and FMC Dealer
• Lead design changes when FordPay transitioned to Stripe API
• Designed FordPay layouts for bank-to-bank ACH payments, digital wallet, transaction history
• Lead complete design overhaul of Deal Optimizer refinancing calculator
• Contributed designs to multiple Ford teams such as finance, dealerships, and rewards
• Helped UX org transition from Sketch to Figma by teaching sessions for nested symbols, auto-layout, prototyping, creating/merging branches, and responsive design
MICROSOFT
Sep 2021 - Jul 2022
Product Designer II - Azure Cloud Services
• Used Figma to create user flows, wireframes, mockups, and responsive prototypes for Stratus web applications and Azure
• Worked with engineers and program managers to designed flow for Azure enterprise customers to opt-in to Azure’s Automatic Quota Management
• Designed system for Azure customers to receive high usage alerts
• Facilitated usability studies for white-glove enterprise customers to improve Azure experience
• Updated existing UI and component libraries to match accessibility standards and Microsoft’s new Fluent design language
AMAZON
Jan 2021 - Sep 2021
UX Designer/Business Analyst - Career Choice & SHIELD
• Worked with stakeholders and developers on improving the experience of Amazon’s Career Choice benefit program, which saw an increase from 80,000 to 200,000 users
• Created user flows, wireframes, and high-fidelity prototypes for Career Choice integration into Amazon’s A-to-Z mobile app
• Focused on mobile-first, modular, and scalable design for Career Choice as the program is constantly evolving with more features/benefits added
• Improved A-to-Z home screen to show contextually relevant Career Choice information
• Conducted virtual usability studies with Amazon associates to discover pain points and areas for improvement
• Designed school-facing dashboard to track student rosters, graduations, and fields of study
• Iterated existing UI of School Portal website
• Worked with remote developer team to clarify or improve UI issues
• Managed on-going development and resolved blockers of internal tools to record building specifications and construction milestones of worldwide fulfillment centers
• Facilitated regular status updates to track project roadmap
CRYSTAL COMMERCE
Jan 2020 - Jan 2021
Web Designer/Graphic Designer
• Designed website themes for clients in HTML, CSS, JavaScript, JSON, and Liquid
• Tested designs and usability on desktop and mobile
• Designed banners, logos, graphics, components, and layouts in Sketch, Figma, Illustrator, and Photoshop
• Inspect and troubleshoot front-end bugs
• Created, reviewed, and merged pull requests in Github
AMERICAN RED CROSS
Jan 2020 - Mar 2020
UX Designer
• Created chatbot called Clara for the American Web Cross website to schedule blood donations at local chapters
• Designed the avatar, user interface, style guidelines, and design documents then tested usability on desktop and mobile
COPPERFIELD IMAGES
Mar 2016 - Jan 2020
Photographer/Owner
• Worked a high volume of weddings and engagements, generating over $36,000 in revenue
• Scripted and produced video content for Youth Environmental Awareness and Seattle Nanny Network
• Very experienced with Adobe Lightroom, Photoshop, After Effects, and Premiere
EDUCATION
University of Washington, Seattle
Bachelor of Arts, English Literature